These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Mnemonic, Inc. ("Mnemonic," "we," "us," or "our"), governing your access to and use of the Mnemonic website, API, and platform (collectively, the "Service").
By creating an account, accessing the Service, or using our API, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
Mnemonic provides a governed memory infrastructure layer for AI applications, including persistent memory storage, governance policy enforcement, PII detection and redaction, audit logging, retention policy management, and multi-tenant isolation capabilities through our API.
We aim to maintain high availability but do not guarantee uninterrupted access. We will provide advance notice of planned maintenance where practicable. Enterprise plans include SLA commitments as specified in their order forms.
We reserve the right to modify, suspend, or discontinue any aspect of the Service with reasonable notice. We will provide at least 90 days' notice before discontinuing a material feature that customers are actively using.
You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your credentials and for all activities that occur under your account.
Your API keys are credentials that grant access to your account and data. You are responsible for keeping them confidential. Notify us immediately at support@mnemonicai.dev if you believe your credentials have been compromised. We are not liable for unauthorized access resulting from your failure to secure your credentials.
You may not share account credentials across multiple individuals unless you are using our multi-user or organizational account features. Each individual accessing the Service should have their own credentials.
You may use the Service to build, operate, and improve AI applications that require memory storage and governance features, consistent with these Terms and all applicable laws.
You may not use the Service to:
You are responsible for ensuring that your use of the Service complies with all applicable laws and regulations in your jurisdiction, including but not limited to GDPR, CCPA, HIPAA (if applicable), and any sector-specific regulations governing your industry.
You retain all rights, title, and interest in and to the data you submit to the Service ("Customer Data"). We acquire no ownership rights in Customer Data.
You grant us a limited license to store, process, and transmit Customer Data solely to provide the Service to you as described in these Terms and our Privacy Policy. We do not use Customer Data to train AI models, for advertising, or for any purpose other than operating the Service.
You represent and warrant that:
If you are a controller of personal data under GDPR or similar regulations, and your use of the Service involves us processing personal data on your behalf, you may request a Data Processing Agreement (DPA) by contacting support@mnemonicai.dev. The DPA forms part of these Terms when executed by both parties.
Current pricing is available at mnemonicai.dev/pricing. We reserve the right to change pricing with 60 days' notice. Price changes will not affect existing subscriptions until their next renewal date.
Paid plans are billed monthly or annually in advance. All fees are non-refundable except as required by law or as expressly stated in these Terms. If you dispute a charge, notify us within 30 days of the charge appearing on your statement.
Prices are exclusive of applicable taxes. You are responsible for all taxes, levies, or duties imposed by taxing authorities on your use of the Service, excluding taxes on our net income.
If payment fails, we will notify you and provide a 10-day grace period. After this period, we may suspend your access until payment is received. Accounts suspended for non-payment for more than 60 days may be terminated.
The Service, including its software, design, documentation, and all related materials, is protected by copyright, trade secret, and other intellectual property laws. We retain all rights in the Service not expressly granted to you.
If you provide us with suggestions, enhancement requests, or other feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.
Each party agrees to maintain the confidentiality of the other party's non-public information and not to use it for any purpose other than performing obligations under these Terms. This does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE FROM HARMFUL COMPONENTS.
MNEMONIC IS DESIGNED FOR REGULATED ENVIRONMENTS BUT DOES NOT GUARANTEE COMPLIANCE WITH ANY SPECIFIC REGULATORY FRAMEWORK. YOU ARE RESPONSIBLE FOR EVALUATING WHETHER THE SERVICE MEETS YOUR COMPLIANCE REQUIREMENTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL MNEMONIC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100 USD.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the above limitations apply to the fullest extent permitted by law.
You agree to indemnify, defend, and hold harmless Mnemonic and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your Customer Data; or (d) your violation of any applicable law or third-party rights.
These Terms commence when you create an account and continue until terminated by either party.
You may terminate your account at any time by emailing support@mnemonicai.dev. Termination does not entitle you to a refund of prepaid fees.
We may terminate your account for material breach of these Terms upon 30 days' written notice if the breach is not cured within that period. We may terminate immediately for violations of Section 4.2 (Prohibited Use) or if we reasonably believe continued access poses a security risk.
Upon termination, your right to access the Service ceases. Customer Data will be available for export for 30 days following termination, after which it will be deleted in accordance with our retention policies.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service will be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will take place in Delaware. You waive any right to participate in class action litigation.
Notwithstanding the above, either party may seek emergency injunctive relief in any court of competent jurisdiction.
These Terms, together with our Privacy Policy and any applicable order forms or DPAs, constitute the entire agreement between you and Mnemonic regarding the Service and supersede any prior agreements.
We may update these Terms by posting a revised version with an updated effective date. For material changes, we will provide at least 30 days' notice via email. Your continued use of the Service after the effective date constitutes acceptance.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights as part of a merger, acquisition, or sale of all or substantially all of our assets.
Questions about these Terms:
Email: support@mnemonicai.dev
Subject line: Terms Inquiry